This refund policy is formulated to standardize the after-sales refund service of our e-commerce platform, protect the legitimate rights and interests of all shoppers, and maintain a fair, transparent and standardized shopping environment. We operate a comprehensive online retail business focusing on electronic power accessories and office tech equipment, and we have formulated complete refund rules based on industry norms, e-commerce service experience and customer demand. All refund services implemented by our platform follow the principles of sincerity, fairness, efficiency and convenience. We respect every customer’s right to apply for a refund under compliant conditions, and we will handle each refund application strictly in accordance with the rules stated in this policy. All terms in this policy apply to all orders generated on the platform, including regular-priced products, discounted products, promotional goods and bundled products. No goods will be excluded from the scope of the refund service without reasonable grounds.

We provide a 60-day refund and return window for all products purchased on our platform. The 60-day period is calculated starting from the date when the customer successfully signs for and receives the ordered goods. Within this time limit, customers can submit a return and refund application for the purchased products for legitimate reasons. After exceeding the 60-day valid period, we will no longer accept return and refund applications for general reasons. Before submitting a refund request, please ensure that the products, original packaging, attached accessories, user manuals and all supporting items are kept intact. The products shall not have man-made damage, obvious wear, modified structure or secondary damage caused by improper use. If the product itself has inherent quality problems, functional failures or does not conform to the product description displayed on the platform, it is also within the scope of refund application regardless of normal use traces caused by product testing. We will review each application objectively and fairly.

Our platform provides complimentary return service for all eligible return orders. Customers who meet the return conditions do not need to bear any return shipping fees or other handling fees related to the return process. All logistics costs generated during the return transportation of goods will be undertaken by our platform. This free return policy is synchronized with our free shipping policy, aiming to completely eliminate the cost concerns of customers in the return link. When handling return procedures, you only need to follow the guidance of our customer service staff to send the goods back to the designated return address. We will uniformly arrange the return logistics channel, and you do not need to select logistics companies or pay related fees by yourself. The free return service is only applicable to legitimate return applications within the valid time limit and in line with product return standards. For returns caused by malicious reasons or violations of platform rules, we have the right to reject the free return service.

After we receive and inspect the returned goods and confirm that the goods meet the return acceptance standards, our finance and after-sales team will start to process the refund formally. The standard time for the whole refund processing procedure is 5 to 10 business days. This time period covers the internal review of returned goods, financial verification, fund scheduling and payment execution links. All refunds will be returned through the original payment channel used by the customer when placing the order. Since different payment channels have different fund arrival rules, the specific time when the refund funds arrive in your account may have a slight deviation on the basis of our 5-10 days processing cycle, which is affected by the settlement rules of the third-party payment institution. We will push forward the refund process as soon as possible within the specified time limit, and you can check the refund progress in your personal order center on the platform in real time.

Full refund is applicable to multiple scenarios. First, if the product has inherent quality defects, functional failures, or does not match the picture, parameter and function description on the platform, customers can apply for a full refund after returning the goods. Second, if the customer changes their mind and does not need the product any more within the 60-day return period, and the product is kept intact without damage, a full refund application is supported. Third, if there are order errors caused by our platform, such as wrong delivery of goods, wrong product specifications and quantity discrepancy, we will provide full refund service after confirming the situation. For orders that have not been shipped yet, customers can directly apply for full refund before order delivery, and we will cancel the order and process the refund in a timely manner.

Partial refund service is provided for special situations where customers are willing to keep the products and do not need to return the goods. When the product has minor non-influential appearance defects, individual accessory loss that does not affect the main function, or the customer receives the goods but only has dissatisfaction with individual details and chooses to retain the product, both parties can negotiate to apply for a partial refund. The amount of the partial refund will be determined through friendly communication between the customer and our customer service team according to the actual situation of the product. After the partial refund is completed, the order will be deemed as fully settled, and no further refund or return application for the same order will be accepted. Partial refund is an optional service, and we will not force customers to accept partial refund solutions.

For orders that have been successfully paid but not yet entered the packaging and delivery link, customers can apply for order cancellation and full refund at any time. After receiving the cancellation application, we will stop the order processing immediately, confirm the order status, and then start the refund process. There is no time limit for cancellation applications for undelivered orders, and no cancellation fee will be charged. If the order has entered the packaging stage or has been dispatched, the order cannot be cancelled directly, and you need to follow the formal return and refund process after receiving the goods. We suggest customers carefully confirm the product model, quantity and receiving information before placing an order to avoid unnecessary order cancellation.

After the returned goods are delivered to our designated return warehouse, our professional inspection team will conduct a comprehensive inspection of each returned product. The inspection contents include the appearance integrity of the product, whether there is man-made damage, whether the product function is normal, whether the original packaging, accessories and supporting documents are complete, and whether the product has been disassembled, modified or severely worn. For products that meet the return standards, we will immediately enter the refund processing link. If the returned goods are found to have man-made damage, missing important accessories, disassembly traces or obvious use damage beyond the normal range, we have the right to reject the return and refund application, and will feed back the specific inspection results to the customer in detail. All inspection results will be recorded and filed to ensure the fairness and traceability of the return process.

We will not accept return and refund applications under the following circumstances. First, applications submitted after the 60-day valid return period will be directly rejected. Second, products with serious man-made damage, artificial modification, water damage, drop damage and failure caused by improper use and unauthorized disassembly are not eligible for return and refund. Third, products that have lost their original packaging, key accessories and official supporting documents and cannot be restored to the original state will be excluded from the refund scope. Fourth, disposable consumables that have been fully used, or products that have been used in a large scale and cannot be resold normally are not supported for return. Fifth, return applications for malicious reasons, repeated unreasonable applications and applications that violate platform rules and transaction ethics will be rejected. We will clearly inform customers of the reasons for rejection for all refused refund applications.

In the process of return and refund, if there is a disagreement or dispute between the customer and our platform on the product status, refund reason and processing result, both parties can solve the problem through friendly communication first. Customers can put forward their own opinions and provide relevant photos, videos and other evidence. Our customer service and after-sales team will recheck the problem, review the evidence and give a new processing opinion. If the dispute cannot be resolved through ordinary communication, we will initiate a formal internal review procedure, organize a special team to review the whole process of the order and return, and give a final processing result. We adhere to the principle of handling disputes based on facts and rules, and try our best to protect the legitimate rights and interests of both parties. All dispute handling processes will be recorded completely to ensure openness and impartiality.

This refund policy is the long-term service standard of our platform. When the overall business environment, industry service norms and platform operation strategies change, we have the right to revise and update the relevant terms of the refund policy. All updates to the policy will be published on the prominent position of the platform in advance, so that all customers can view and know the latest rules. The updated policy will take effect from the specified implementation date. For orders generated before the policy update, the refund service will still be implemented in accordance with the policy rules at the time of order placement. We will always keep the refund rules reasonable and humanized, and continuously optimize the return and refund process to make the after-sales service more convenient and efficient.