All transactions on the platform use unified US Dollar for settlement, and users can select the legal payment channels supported by the platform to complete the payment operation. All payment operations need to be completed by the user through formal and legitimate payment ways, and it is forbidden to use stolen accounts, illegal funds and improper payment means for transaction payment. Once we find abnormal payment behaviors and suspicious fund transactions, we have the right to suspend the order, conduct investigation, and even cancel the order. After the user completes the payment successfully, the payment funds will be settled through the third-party payment institution. We will not directly collect cash or accept offline private transfer payments outside the official channels. The payment amount of the order is subject to the total amount displayed on the order page, and the user shall pay the full amount in accordance with the regulations. For orders with successful payment, we will start order processing and delivery work in sequence. The problems of fund arrival and payment display abnormality caused by third-party payment platforms are beyond our direct control, and we will provide necessary inquiry and coordination assistance for users. Users shall keep their payment vouchers properly for subsequent order verification and problem handling. We do not support any form of installment payment negotiation or private price modification after the order is confirmed, and all transaction amounts are strictly implemented in accordance with the content displayed on the order page.

After payment is confirmed, our team will start formal order processing work. The standard order processing period is 1 to 3 business days. During this period, our staff will verify order information, pick goods from the warehouse, inspect product quality, match supporting accessories and complete standardized packaging. We adhere to the principle of processing orders in chronological order, and all paid orders will be arranged for delivery fairly without priority processing for individual orders. We maintain sufficient conventional inventory to ensure the normal progress of order fulfillment. For products with temporary inventory shortage, we will follow the platform’s unified rules to coordinate delivery arrangements and keep users informed of the latest progress in a timely manner. All products will be packaged with anti-collision, shockproof and anti-pressure materials according to product size, material and characteristics to avoid damage during transportation. No additional packaging fees or handling fees will be charged to users for all packaging and warehouse operation services. Once the order is dispatched, the logistics status will be updated synchronously in the user’s personal order center for real-time inquiry.

After the goods leave our warehouse, the standard delivery time to all global destinations is estimated at 6 to 12 business days. This delivery cycle applies uniformly to all delivery areas served by the platform, and no differentiated delivery time will be set for different regions. The estimated delivery time covers the whole process of cross-regional transportation, transit sorting and local terminal distribution. Please understand that individual slight delays may occur due to uncontrollable factors such as logistics route adjustment, routine customs inspection, weather changes and regional traffic control. We do not provide expedited delivery services for all orders, and all goods will be delivered in accordance with the standard logistics process. When the package arrives, users are advised to check the outer packaging condition first. If obvious damage, soaking or abnormal opening is found on the package, users may put forward inspection requirements to local delivery personnel on site. After signing for the package, users shall check the product quantity, appearance and basic functions in a timely manner. Any problems such as missing items, wrong goods or product damage shall be fed back to our customer service team as soon as possible with relevant evidence. We will not be responsible for problems caused by long-term delay in inspection after signing for the package.

We provide permanent worldwide free shipping service for all products on the platform. This benefit covers every commodity in our product range, with no minimum order quantity, no minimum consumption limit and no hidden logistics surcharges. Whether users purchase a single small electronic accessory or multiple large-scale portable power stations and conference equipment, they can enjoy the free delivery policy. All logistics costs, transit fees, regional distribution fees and related handling fees incurred during the transportation process shall be fully borne by our platform. The free shipping policy is applicable to regular priced goods, discounted goods and promotional products. We will not arbitrarily change or cancel the free shipping service without prior notice. If any adjustment to the shipping policy is required due to overall operation changes, we will publish a formal announcement on the prominent position of the platform in advance to ensure that all users can know the relevant changes in a timely manner. Users do not need to pay any extra fees related to logistics during the entire transaction process.

All purchased products enjoy a 60-day return and refund period, calculated from the date when users successfully sign for the goods. Within the valid period, users can submit return and refund applications for legitimate reasons in accordance with platform rules. We provide free return service for all eligible return orders, and users do not need to bear any return shipping fees. Before returning goods, users must ensure that the products, original packaging, accessories, manuals and all attached items are kept intact, without man-made damage, disassembly, modification or severe wear. After we receive and inspect the returned goods and confirm that they meet the return standards, we will complete the refund processing within 5 to 10 business days. All refunds will be returned through the original payment channel used when placing the order. The specific arrival time of funds is affected by the settlement rules of third-party payment institutions. We support full refund and partial refund services under different scenarios. Orders that have not been dispatched can be cancelled directly for a full refund with no cancellation fees. We have the right to reject return and refund applications that exceed the time limit, do not meet product return standards or are malicious applications. All after-sales transactions shall be carried out in accordance with the platform’s Refund Policy.

After receiving the products, users shall use the goods in accordance with the official product instructions and normal usage specifications. Any damage, functional failure or safety hazards caused by improper use, unauthorized disassembly, modification, overloading or violation of operating standards shall be borne by the users themselves. Users shall not use the products purchased on our platform for illegal production, illegal transactions or other behaviors that violate public order and good customs. It is prohibited to resell, copy, disassemble or use our products for counterfeiting and infringement activities. If users violate the above provisions and cause losses to the platform or third parties, the users shall assume all corresponding legal and economic responsibilities. When using electronic products such as chargers, batteries and portable power stations, users shall abide by safe electricity use norms to avoid safety accidents. We are not responsible for personal injury or property loss caused by users’ improper operation and unsafe use of products.

In order to maintain a fair trading environment, users shall not engage in the following prohibited behaviors during the purchase process. First, do not submit malicious bulk orders, repeat orders or false orders to occupy inventory and disrupt normal platform operations. Second, do not use plug-ins, scripts or other illegal tools to place orders, snap up products or interfere with the normal operation of the platform system. Third, do not maliciously apply for returns and refunds many times, deliberately damage products to apply for after-sales services, or collude with others to conduct improper transactions. Fourth, do not deliberately fill in false receiving information to interfere with normal delivery work. Fifth, do not spread false information about platform products, services and transactions to slander or damage the platform’s reputation. Once we find any of the above prohibited behaviors, we have the right to take measures including order cancellation, account restriction, account freezing and refusal of subsequent service. We will record all violation behaviors and retain the right to pursue relevant responsibilities.

After the order takes effect, both parties shall perform their respective obligations in good faith. Under normal circumstances, the order cannot be arbitrarily modified or terminated. If users need to modify order information such as product specifications, quantity or receiving address before the goods are dispatched, they can apply to customer service for assistance, and we will complete the modification within the allowable scope of the system. Once the goods are dispatched, no information modification or order cancellation will be accepted. If the platform cannot normally perform the delivery obligation due to extreme inventory shortage, system failure or force majeure factors, we will take the initiative to contact users, explain the situation and provide solutions such as order cancellation or delayed delivery. Users can choose to accept the solution or apply for a full refund. When the transaction is completed normally, including successful delivery and no after-sales disputes, the order will be deemed as fully terminated. After the order is terminated, the relevant transaction records will be retained in accordance with the platform’s data storage rules.

When disputes arise between users and the platform regarding product quality, logistics delivery, after-sales processing, price and service during the transaction process, both parties shall first resolve the problem through friendly communication. Users can submit relevant order information, pictures, videos and other evidence to describe the problem in detail. Our customer service team will verify the facts objectively and give a reasonable solution based on platform policies and transaction terms. If the dispute cannot be resolved through ordinary communication, we will launch an internal comprehensive review, sort out the whole process of the transaction, and issue a final processing result. All dispute handling will be based on the order records, platform published policies and objective evidence. We adhere to the principle of fairness and impartiality to protect the legitimate rights and interests of both parties. All dispute handling records will be filed for future inquiry. Users shall not spread negative remarks or carry out malicious attacks during the dispute handling process.

We reserve the right to revise, supplement and update these Terms of Purchase according to business development, industry norms and platform operation adjustments. When the terms are adjusted, we will publish the updated content on the obvious position of the platform page in advance. The revised terms will take effect on the announced implementation date. For orders generated before the revision takes effect, the transaction will still be implemented in accordance with the terms in force at the time of order placement. Users’ continued use of the platform’s shopping and transaction services after the terms are updated will be regarded as recognition and acceptance of the new terms. We recommend that all users regularly check the relevant rule content on the platform to keep abreast of the latest transaction specifications.